Order Processing Times:
Most orders that are placed from our online store are processed and shipped out within 24 - 72 hours. Weekend and Holiday orders will be processed on the next business day.
Please contact Critter Country Supply Ltd. by phone or email if you wish to cancel or change your order. We cannot cancel or change an order once it has been shipped.
Critter Country Supply Ltd. ships with Canada Post. At this time, we only ship within Canada. Canada Post shipping rates will be calculated at checkout based on the items in your cart and your ship-to location. Please verify that your shipping address is correct. Incorrect addresses may result in undeliverable packages or delays. Delivery of your order will be within 2 – 9 business days of the date it is shipped out. Please note the current delivery notice from Canada Post: Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. Please track your item. You will be emailed a tracking number when your order goes out and you can check the status and track your order directly from your shipment confirmation email or by logging into your account from our website.
Note: Some oversized items, large orders, or shipping to remote areas may require shipping surcharges. Most oversized items are identified in the Product Description. We will always notify the customer if surcharges apply before shipping out the order.